Terms and Conditions

Last updated: 5 April 2026

Please read these Terms and Conditions carefully before using this website or purchasing any goods.

1. Interpretation and Definitions

Interpretation

Words with capitalised initial letters have meanings defined below. These definitions apply whether the words appear in singular or plural.

Definitions

Country means the United Kingdom (UK).
Company, We, Us, or Our refers to Marcela Pepper.
Device means any device capable of accessing the Service, including a computer or mobile phone.
Feedback means comments, suggestions, or reviews relating to the Service.
Goods means physical or digital artwork and related items made available for purchase.
Orders means a request to purchase Goods from the Service.
Promotions means contests, giveaways, or special offers made available through the Service.
Service means the Website.
Terms means these Terms and Conditions.
Third‑party Social Media Service means any third‑party platform linked through the Service.
Website means www.marcelapepperart.com
You means the individual or legal entity using the Service.

2. About This Website

This website is operated by Marcela Pepper.

By visiting our site or purchasing from us, you agree to be bound by these Terms and any additional policies referenced, including our Privacy Policy and Returns Policy.

If you do not agree to these Terms, you must not use the Service.

3. Acceptance of Terms

By accessing or using the Service, you confirm that:

You are at least 18 years old
You are legally capable of entering into a binding contract
You agree to comply with these Terms and all applicable UK laws

4. Placing Orders for Goods

When placing an Order, you confirm that all information provided is accurate, complete, and current, including billing and delivery details.

You warrant that:

You have the legal right to use the selected payment method
The payment information provided is valid and authorised

By submitting payment details, you authorise us to share necessary information with secure third‑party payment processors to complete your Order.

5. Prices and Payments

All prices are shown in GBP (£) unless stated otherwise
Prices may be revised at any time prior to Order acceptance
Payment is required in full at the time of purchase

Payments are subject to authorisation by your card issuer or payment provider. We are not responsible for delays or refusals caused by failed authorisation.

6. Order Refusal and Cancellation

We reserve the right to refuse or cancel any Order, including due to:

Product availability
Errors in pricing or descriptions
Suspected fraudulent or unauthorised transactions
If an Order is cancelled after payment, a full refund will be issued using the original payment method.

7. Your Statutory Right to Cancel (UK Consumer Contracts)

Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Right to Cancel

If you are a consumer based in the UK, you have the legal right to cancel your Order within 14 days, without giving any reason.

The cancellation period ends 14 days after the day you receive the Goods, or where Goods are delivered in parts, 14 days after receipt of the final item.

To cancel, you must notify us by a clear written statement (for example, by email):

info@marcelapepperart.com

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, excluding standard delivery costs, no later than 14 days after we receive the returned Goods or proof of return.

Refunds will be made using the original payment method unless expressly agreed otherwise.

Returning Goods

Goods must be returned within 14 days of notifying cancellation
You are responsible for return shipping costs unless the Goods are faulty or misdescribed
You are responsible for any diminished value caused by excessive handling

Exceptions to the Right to Cancel

The right to cancel does not apply to:

Custom or personalised artwork made to your specifications
Digital content once download or access has begun with your express consent
Sealed items not suitable for return for health or hygiene reasons once unsealed
Goods that are inseparably mixed after delivery

These exclusions are lawful under Regulation 28 of the Consumer Contracts Regulations.

8. Promotions

Promotions may be subject to additional terms. Where Promotion terms conflict with these Terms, the Promotion terms will apply.

9. Intellectual Property

All content on this website—including artwork, images, text, logos, and designs—is owned by or licensed to Marcela Pepper.

You may not copy, reproduce, distribute, or use any content without prior written permission.

10. User Feedback and Submissions

By submitting Feedback, you grant us a non‑exclusive, royalty‑free right to use and display that content in connection with the Service.

You confirm that submitted content does not infringe third‑party rights or contain unlawful material.

11. Accuracy of Information

We strive to ensure all information is accurate and up to date, but we cannot guarantee that descriptions, prices, or availability are error‑free.

We reserve the right to correct errors or update information at any time without prior notice.

12. Prohibited Uses

You must not use the Service:

For illegal or fraudulent purposes
To infringe intellectual property or personal rights
To upload malicious code or interfere with site security

We may suspend or terminate access for violations.

13. Disclaimer and Limitation of Liability

The Service and Goods are provided “as is” and “as available.”

To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from use of the Service.

Nothing in these Terms limits liability where exclusion is not permitted under UK law.

14. Indemnification

You agree to indemnify and hold harmless Marcela Pepper from claims arising from your breach of these Terms or misuse of the Service.

15. Termination

These Terms remain effective unless terminated by you or us. We may terminate access immediately for material breaches.

16. Severability

If any provision is held unenforceable, the remaining provisions remain in full effect.

17. Entire Agreement

These Terms and referenced policies constitute the entire agreement between you and us.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

19. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this website.

Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

20. Commissioned and Custom Artwork

This section applies to commissions, made‑to‑order, or personalised artwork, including artwork created to a client’s specifications, custom sizes, themes, colours, or personalised details.

Commission Process

A commission begins once details are agreed and the required deposit or full payment is received
The scope of work (subject, size, medium, timeframe, price) will be confirmed in writing before work begins
Any changes requested after approval may result in additional charges or time extensions

Payments for Commissions

Commissions may require full payment upfront or a non‑refundable 50% deposit, as stated at the time of booking
Remaining balances (if applicable) must be paid before final delivery or dispatch
Failure to complete payment may result in suspension or cancellation of the commission

Approval and Revisions

Reasonable revisions may be offered during agreed stages of the process
Once final approval is given, no further changes can be made
Minor variations between digital previews and final physical artwork are part of the handmade artistic process and do not constitute defects

Cancellation and Refunds (Custom Artwork)

Under UK law, the statutory 14‑day right to cancel does not apply to custom or personalised Goods.

This includes commissioned artwork made to your specifications.

Accordingly:

Commissions and custom artwork are non‑refundable once work has begun
Deposits are non‑refundable once the commission process has started
If cancellation occurs before work begins, any refund will be at our discretion, minus administrative costs

This exclusion is lawful under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.

Artist’s Creative Discretion

By commissioning artwork, you acknowledge that:

Artistic style, interpretation, and technique are integral to the work
Exact replication of previous artworks is not possible
Final artwork will reflect the artist’s creative judgement within the agreed brief

Delivery of Commissioned Artwork

Delivery timelines are estimates and may vary due to the creative process or external factors
We are not responsible for delays outside our reasonable control
Risk passes to the customer upon delivery, unless the artwork arrives damaged or faulty

Unless otherwise agreed in writing:

Copyright remains with Marcela Pepper, even after purchase
You receive the right to display the artwork for personal, non‑commercial use
The artist reserves the right to photograph and display commissioned work for portfolio, website, social media, and promotional purposes

Commercial usage, reproduction, or resale rights require a separate written licence agreement.

Faulty or Damaged Commissioned Work

If commissioned artwork arrives damaged or faulty, your rights are governed by the Consumer Rights Act 2015.

You must notify us within 48 hours of delivery and provide supporting photographs where applicable.

21. Contact Information

If you have any questions about these Terms, please contact:

info@marcelapepperart.com

Marcela Pepper Art